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Celebrant Supplies - Terms and Conditions

Trade Only

Products on this website are for sale to ceremony professionals only. We reserve the right to cancel orders from the public.

Deliveries

Delivery of your order will be to the address provided when you make your order. Please note if any of the details you have given us in your delivery address are incorrect, we cannot be held liable for any item(s), which are consequently not received. You may specify a delivery address that is different from your billing address.

We do not deliver to multiple delivery addresses.

Please note if you have not received your order, it is worth checking with your local Royal Mail sorting office that they are not holding your parcel, even if you have not received notification from your postman that they are holding items for you.

We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.

Please note we cannot guarantee the use of any particular courier/delivery company.

Order Cancellation

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Purchases made as a result of this web site are backed by a 14-day guarantee. An order cancellation must be made in writing, quoting the order number, within 14 working days of receipt of goods. If you wish to cancel your order you can notify us by email, info@celebrantsupplies.co.uk or by telephone 01480 276080. We will cancel the order immediately if we receive the cancellation before we have sent the goods to you. Where goods have already been despatched to you, they must be returned to us in accordance with the 'Returns and Exchanges' section below.

Please note: this does not apply to products that we have made, personalised or customised specifically for you. If you are ordering a bespoke product, please check your order and the confirmation email very carefully as we cannot refund products which contain spelling mistakes or where incorrect dates have been given.

The provisions of this clause do not affect your statutory rights.

Product Photographs

Our product photographs have been taken as closely as possible to their actual colour, however please be aware images may vary on different computer screens.

Returns and Exchanges

We sincerely hope that you are delighted with your order. However, if any items do not meet with your expectations, simply return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order. The cost of returning goods to us will be your responsibility. Please remember the item is under your ownership and is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us for refund will not apply in the following circumstances:

  • Any products that we have produced, personalised or customised specifically for you.
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession.
  • If a product is not returned with the original packaging.
  • If you have made a mistake on your order, or order for personalising, and the item has already been made.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs for returning it to us. Where this is the case, the item(s) must be returned in the condition in which you received it within 14 days of delivery.

Where a refund has been requested, it will be issued within 30 days.

We regret that postage and packing costs for unwanted items cannot be refunded.

The address for returns is:

Celebrant Supplies
c/o Civil Ceremonies Ltd
Unit 1 The Shield Office Centre
186A Station Road
Burton Latimer
Kettering
Northants
NN155NT

Privacy & Data Protection

We are committed to protecting your privacy and promise only to use information collected about you in accordance with the Data Protection Act. The information you give will only be used to process your order; we will never collect sensitive information about you without your explicit consent. At no time will any information gained about you be passed on to any third-party for marketing purposes. However, we will ask your explicit permission to contact you in the future about our own new products and services that we feel may be of interest to you.

Anonymous Data Collection

We use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of our website. Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally - it simply enables us to compile statistics about the use of these hyperlinks.

Cookies

In order to collect the anonymous data described above, we use temporary 'cookies' that remain in the cookies file of your browser until the browser is closed.

Cookies are also used on this site within the checkout page. For your convenience, the cookie placed on your computer simply retains locally your shopping basket contents while you are shopping and also your contact details so you do not have to re-enter them should you want to modify the contents of your shopping basket, or if you wish to order from us again at some time in the future.

We do not use cookies to track your purchasing habits, or any part of the purchasing process.

Most browsers will allow you to delete these cookies from your computer whenever you like. Alternatively you can set your web browser to notify you when cookies are placed on your computer, or set it to refuse them. Choosing to refuse them will not prevent you from purchasing from our web site.


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